"I booked a room overlooking the trees, as shown on Expedia, for nearly £300 a night to celebrate our anniversary. Instead, I was given the room shown in the attached photos. To say I was disappointed would be an understatement. The moment I saw the room and its “view”, the mood of our anniversary was ruined. This was not what I had booked or expected to receive for nearly £300 a night. When I questioned the view, I was told that it was the only room available and that I would have to pay...

"Lovely building"