"Grove hotel stay
Positives:
Executive room, generous size, comfortable bed, air conditioning and fridge in room.
Check in smooth, staff were friendly and helpful.
Food in the restaurant was excellent.
Could be improved:
Air conditioning was a welcome addition to the room but was very noisy, sounds like it needs a service and the fans put back in alignment.
Fridge was also a good addition, it gave a high pitched sound and emitted heat. Perhaps an in-unit fridge would be better?
The door to the en-suite was in need of attention, the veneer at the bottom is cracked and peeling, most of the door appeared to have water damage.
Food in the restaurant, the starter was described as potato and leek soup, it was actually sweet potato and leek, delicious but not what I expected. My husband and I both ordered the steak, which was cooked to perfection, but we were not offered or given steak knives.
The restaurant staff were attentive and polite when engaging with us, however they grouped together for a laugh and joke in view of and within earshot of the guests. It is lovely to see they have a good rapport, but not very professional."
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