"The staff was so nice go look for Paulina she rlly is the best"

"rooms were extremely clean. The staff was friendly. Swim up bar beautiful. Unfortunately there were many issues from day one. I planned everything in advance with concie. Welcome package to on beach massages. For our 20th anniversary. When we arrived the room was wrong there were two beds nothing was set up. 3 hours later the right room but everything that was ordered prior was wrong. I had allergies to the things that were actually provided. The staff that I had set everything up with wasn't...

"It was good but not the best. I saw that some of the restaurants needed to be maintained. For example the walls on one of the restaurants paint job went only half way and you can easily tell that they didn’t do a good job. Several Staff members were very nice. Some of them were not, the lady in the gift shop was very rude to me. I went to ask if I could have change for a $500 pesos for tips and she rudely told me if I didn’t know there was a coin exchange place next to the hotel. I didn’t, I had...

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....