ابحث عن فنادق بالقرب من Arte & Mascaras، في سان خوان من SAR 387

"The first time we stay at the hotel, everything was exceptional, but the second time it was the complete opposite. We had issues with the bathroom in our room, we didn’t have any hot water and subsequently didn’t have any water pressure or water at all. Also, we found hair in our shower. We mention all of this to the employees, but they seem as though they didn’t wanna to help us. One employee even came up to your room, verified everything we found, said she’ll be right back, and to our surprise...

"Dirty pillow cases, dirty/wet/used bath towels...."

"Even though self check in, just was very responsive and accommodating!"

"Value and amenities doesn’t match the price Beautiful hotel with historical charm. Ideal for a daily visit/ tour or a very short stay. Some staff could be a bit warmer and more welcoming. Mattress could be updated for comfort. Patio could be maintained more. Also, would recommend candles for insects. The modern updates clash with historical charm. Lighting abnormalities in room. Water marks in bathroom ceiling. Bathroom shower not user friendly - prone to flooding bathroom. Overall a 3/5...

"Beautiful"

"Quaint small hotel but rooms weee big. Clean, modern and best central location to everything in old Adan Juan. 2 blocks from pier, two blocks from the Moro, shopping and restaurants. Ate at Cafe el Pubti and the food could not have been any better with very decent prices. Exceptional. We parked at the big parking station for $24 from 6 overnight till check out 3 blocks away"

"By far one of the best hotel experiences I’ve had & in a great location of Old San Juan. The staff were amazing, genuine and very helpful. Rachel, Andrea, Alejandro, and so many more on the staff team made the experience seamlessly luxurious. With a late flight, we’re even able to go to their sister property while we wait. 10/10"

"Very good experience i booked this for my Mothers 63rd birthday and she had a blast loved the food her view of her balcony view of the ship dock she really enjoyed her stay i highly recommend"

"Super cute, very colonial architecture, my suite was very spacious and lots of room"

"Doesn’t look like the pictures and did not have any windows"

"Helpful staff, nice and clean property, great location!"

"Clean and comfy."

"Great air conditioning"

"Lugar centrico en el Viejo San Juan"

"Everything that was within their control was amazing! They were all very helpful with giving us information about possible things to do, where to eat and with issues that we had with the water situation that they are having in Puerto Rico. I would definitely stay there again in a different occasion."

"The room was clean and small (we knew that going into it). The staff was responsive and communicative. The WiFi was okay- worked most of the time. The AC was amazing. We were on the third floor which was quite a hike but we knew that going into it. They provided beach towels and luggage storage after our stay which was super helpful!"

"J’ai séjourné 4 nuits La 2 e journée la chambre n’avait pas été faite J’ai texté l’employé car il n’y a jamais personne à la réception. J’ai demandé de faire la chambre.Le lendemain la 3 e journée la chambre n’a pas été faite Je suis allé a la reception me plaindre car enfin un être humain. La préposée a écris une note dans son ordi.La 4 e journée même situation et je me suis encore plaint.Dans tout mon séjour ils n’ont jamais nettoyé ma chambre , pas de serviette propre. En plus pas d’eau...

"Mi estadía fue buena, pero hay varios aspectos que podrían mejorar. El desayuno es muy limitado, el menú no es claro y prácticamente hay que salir del hotel para encontrar más opciones. Además, el servicio en el área de comida no fue muy amable ni orientó adecuadamente sobre las opciones disponibles. También hay pocos espacios para sentarse durante el desayuno y falta información importante al momento del check-in. Si tu tarifa incluye créditos o beneficios, asegúrate de utilizarlos, ya que no...

"Staff was lovely, especially Jay at the front desk who helped me when I suddenly needed a room last minute. Room was beautiful and it was extra comfy for my solo trip. Pool was cute and overall a gorgeous place. Be careful of the streets outside though as some of the people walking through are questionable. The hotel itself was lovely!"