ابحث عن فنادق بالقرب من Arte & Mascaras، في سان خوان من SAR 387

"The first time we stay at the hotel, everything was exceptional, but the second time it was the complete opposite. We had issues with the bathroom in our room, we didn’t have any hot water and subsequently didn’t have any water pressure or water at all. Also, we found hair in our shower. We mention all of this to the employees, but they seem as though they didn’t wanna to help us. One employee even came up to your room, verified everything we found, said she’ll be right back, and to our surprise...

"We had a delightful stay. The location was excellent, and the staff was incredibly attentive and helpful. They were genuinely nice people."

"We stayed in the honeymoon suite and the room was gorgeous! The lobby of the hotel is under construction but other than that the check in and check out process was very smooth. The AC was very cold and we received fresh towels and sheets daily."

"The cleaning lady was very helpful in storing our belongings and assisting us with check-out. I didn’t see the check-in email, so I couldn’t access the property when I arrived earlier than 4 PM. I tried calling, but the voicemail didn’t provide any useful instructions."

"Perfect location right in Old San Juan! Although small, we enjoyed the rooftop pool. Would stay here again!"

"Even though self check in, just was very responsive and accommodating!"

"By far one of the best hotel experiences I’ve had & in a great location of Old San Juan. The staff were amazing, genuine and very helpful. Rachel, Andrea, Alejandro, and so many more on the staff team made the experience seamlessly luxurious. With a late flight, we’re even able to go to their sister property while we wait. 10/10"

"Estuvo todo chevere pero no hubo una buena orientación. El servicio estuvo aceptable, sin embargo la experiencia se vio bastante impersonal"

"In general, this is a good property, location is outstanding, facility is in good condition. Room was not clean, there was dust on furniture and saw cockroaches on the bathroom."

"The hotel was more or less as expected, perhaps even a little better. The receptionist was genuinely friendly and willing to help with advice and recommendations. The hotel is in a good location in the city center."

"Helpful staff, nice and clean property, great location!"

"Loved staying here. It was centrally located in Old San Juan and was walking distance to most things we wanted to check out in this area. The hotel was excellent with beautiful architecture, clean facilities, and friendly staff. It was also perfect for a couples vacation as it felt appropriately secluded, romantic, and peaceful being a smaller, adults-only hotel."

"Second time staying here and it's always a pleasant experience. Would definitely recommend!"

"El baño Necesita mejor limpieza tenia moho Donde uno se baña . Y el Olor del cuarto Necesita mejor . Huele mucho a humedad . El lugar Muy hermoso los jardines y sus alrededores."

"No HOT water"

"Very cute hideaway in the heart of old san juan. The internet does not work in Apt 1 (the whole building is concrete and shares one wifi router and it does not reach #1. We didn't really need it though. We only needed it for our last night in PR and my only negative comment is that with a 4pm check out - and no place to drop bags before that it gives you a really late start to exploring the city unencumbered by bags."

"It was a horrible experience. We couldn't sleep due to the noise from the bar guests. Outside was even worse people Outside screaming and yelling every night. There was no window blinds. No room refrigerator."