"We have stayed here previously when it was St Giles, we were happy to return based on that. Unfortunately this experience was not like that! 2 night stay. Welcome was ok. Room was a basic twinroom, just about clean, no kettle, 2 towels, empty shower products, mattress was worst we've ever slept on, 1 pillow per bed and no extras. No room clean. Whatsapp service for contact....no response when messaged, no phone in the room. They now charge for suitcase storage, £5 per case!! Storage attendant...