"The staff were not helpful and a bit rude."

"Sink was blocked and had a slow drain. Informed staff, but no maintenance was available over weekend. They did offer to change room. Room had a moldy smell. A/C was not adequate in cooling room sufficiently, it was end of July 2026 in London, the temperatures were high. Car park onsite was excellent, although pricey. Staff were friendly. Gym was small and also had a moldy smell."

"Upgraded but not worth it- ac was very loud, better off staying in a standard room"