Find hotels near Acrisure Arena, Thousand Palms from SAR 243

"Definitely some drug activity going on the premises. People working on their cars in the parking lot, some guy walked past me in my car at 3 am asking if I wanted smoke, bed sucked pillows were paper thin. The room wasn’t even cleaned before I got there, the fridge was full of food and expired milk and when I went to throw it all out it spilled because caps weren’t on so essentially I had to clean the room myself. Annoying when you’re exhausted from work and just want to rest and expect at least a clean room."

"Front Desk Was Very Professional and Helpful upon checking in and checking out."

"Do not have any doubt in coming here. Place is good, staff is friendly, buffet is great. Overall, we had an awesome time for an affordable price. I will come back for sure"

"Clean room. Staff friendsly and breakfast was decent"

"Great hotel!"

"I had"

"Great "

"Rooms were clean. May need some updates and some light bulbs replaced. Staff was very nice and helpful!"

"We were very disappointed with our stay at the Hilton Vacation Club resort in Palm Desert. The property was not at all what we expected from the Hilton name or from what was presented during booking. Our unit was placed at the very end of the property, next to what appeared to be a junk or storage area in the parking lot. It felt isolated and neglected, and it was roughly a quarter mile from the main clubhouse. There is also no restaurant, café, snack bar, or meaningful food service anywhere on the property, so guests must drive several miles just to get a basic meal or snack or any other food service. The clubhouse itself offered little more than coffee. We were told there would occasionally be snacks or light offerings during the week, but we never saw any of that during our stay. What stood out most was the aggressive sales atmosphere immediately upon arrival.  Before we could even comfortably check in, the concierge launched into a strong sales pitch for a 90-minute presentation in exchange for Hilton points. The interaction felt highly commission-driven and uncomfortable. Once we declined, the concierge’s attention shifted instantly to other guests, which left us feeling more like sales targets than valued customers. The property itself is clearly older and not especially well maintained. The doors and seals were poor, and we dealt with ants, spiders, and mosquitoes inside the unit throughout our stay. Overall, this did not feel like a Hilton hotel experience."