"Extremely disappointing experience — poor hospitality when we needed help most.
Beautiful hotel and location, but unfortunately our experience was overshadowed by the way an issue on arrival was handled.
We arrived around 3pm and spent approximately four hours trying to resolve a $500 deposit requirement that Expedia had not made clear to us, meaning we lost our entire first afternoon. By the time it was resolved around 7pm, it was dark.
What disappointed us most was the lack of practical help...
"Some signage to find the reception might be nice, the signs on the two main buildings are confusing when you arrive and the reception is around the back up the stairs and then down stars again… many people standing g in the rain outside looking for it when I arrived"
"Beautifully restored building, with a professional and friendly team of staff able to assist with all our requests. Rooms were well appointed with great design touches. A wonderful escape in the city!"
"The staff was one of the best we have had when traveling, genuinely happy and helpful. Claire especially gave us some great recommendations in both Queenstown and Arrowtown which impacted our stay in such a positive way. Hannah at the front desk was also very helpful.
The outdoor hot “springs tubs” were great after days of skiing and the fireplace and outdoor space in the room made it extra special.
I do wish they had the Smokehouse open, but I understand it’s seasonal
We would definately...
"Convenient location and affordable place to sleep, shower in the ensuite was snapped so had to hold the shower head. Good basic place to sleep whilst exploring Wanaka."
"Clean room, fantastic location. Had everything I needed and never had to ask for anything extra.
Checked in early and staff made it easy. Lovely stay."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
معرفة المزيد عن ساوث آيلاند
استكشف مدينة ساوث آيلاند الملائمة للعائلات وذلك من خلال بحيرات، والطبيعة، وزيارة المعالم بداية من بحيرة تيكابو حتى مرصد جبل جون.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
