Find 5 Star Hotels in Playa del Carmen from SAR 737

"Beautiful property, and very large with a good assortment of restaurants. Enjoyed our swim up room. Food was good. Staff friendly. Bed was comfortable. Rooms are recently upgraded."

"Todo estuvo excelente. Servicio, atención, comida. Una experiencia totalmente única"

"Double charged. "

"Best hospitality we’ve ever experienced. We went for our honeymoon and had an amazing time. Lots of activities, lots of ways to relax, there’s truly something for every crowd. Our concierge, Marcelo, was incredible and went above and beyond for us. We will be back!"

"10/10 - Perfect balance of relaxation and fun! "We had an incredible stay at this resort. The grounds are absolutely beautiful and clearly well-maintained, and our rooms were spotless thanks to the diligent daily cleaning. What really made the trip special was the staff—they were genuinely happy and went out of their way to be helpful throughout our stay. The two-pool setup is a brilliant idea; we loved having the option of a quiet, relaxing swim in one pool or joining the high-energy entertainment at the other. Food-wise, the main buffet offered a great variety with different themes each day. The a la carte restaurants were fabulous overall, though we felt the Italian could have been a bit more authentic. This place clearly has a lot of repeat guests for a reason—we highly recommend it!""

"The place was beautiful, with many yummy restaurants and decent drinks. Food was awesome, but breakfast was okay. Housekeeping was amazing and so sweet, adding cute touches to the room. The bartenders could have been kinder, but most of the staff was very friendly. Awesome place and would come back!"

"The menu was delicious and the staff were very friendly ,the pool and area around is clean. We really enjoyed everything and plan to come back again "

"We were upgraded to a master suite at check-in. Room was wonderful. The buffet, blue agave (lunch), and Japanese places were the best. Swim up bar was awesome. Place is huge, highly recommended!"

"Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an upgraded room when booking and when we got there to check in they advised us that room wasn’t available and they would have to put us in a downgraded room with no refund for the difference. I thought it was extremely distasteful and unacceptable way to handle it. They didn’t apologize or anything just told us it is what it is…. Also you can only book dinner reservations at the concierge desk which they have 15 staff members standing there at all times more than half of them standing around chatting with each other not working and don’t answer the phones when you call from your room to avoid a long walk to the front lobby. When you ask for an kind of directions to get somewhere they act as though you should know and will point in a general direction. Honestly for what we spent I would expect more customer service. "