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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Restaurant
Property video
Restaurant
5 outdoor pools, pool umbrellas, sun loungers
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
The current price is SAR 1,499
SAR 1,835 total
includes taxes & fees
30 Jul - 31 Jul

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Premium bedding
Separate bedroom
  • 58 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Down duvet
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Down duvet
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Down duvet
  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.6 out of 10
Exceptional
(37 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Designer toiletries
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Down duvet
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(24 reviews)

Highlights

Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Designer toiletries
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Sofa bed - single
Blackout drapes/curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 184 sq m
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Flat-screen TV
Down duvet
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Private rooftop hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Down duvet
Blackout drapes/curtains
Premium bedding
  • 78 sq m
  • Sleeps 5
  • 2 Double Beds

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About the neighborhood

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Punta Esmeralda Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 3 min drive - 1.8 km
  • Quinta Avenida - 3 min drive - 2.2 km
  • Playa del Carmen Main Beach - 4 min drive - 2.2 km
  • Quinta Alegría Shopping Mall - 4 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar, and a beach bar. Indulge in a manicure/pedicure, a facial, and a body treatment at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Fitness classes and Pilates classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on site, a coffee shop/cafe, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/game room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • A 24-hour front desk, tour/ticket assistance, and an elevator
  • Meeting rooms, a banquet hall, and a ballroom
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 488 rooms offer comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes. Guest reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Rainfall showers, designer toiletries, and tubs or showers
  • 50-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/closets, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 51 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Self parking is free at this property.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. Activities include bartending classes, cooking classes, dance classes, and more.

Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located?

Nestled on the beach, this Luis Donaldo Colosio property is within 3 mi (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Río Secreto and Xplor Theme Park are also within 9 mi (15 km).

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1001 reviews
Rating 8 - Good. 217 out of 1001 reviews
Rating 6 - Okay. 96 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Staff was amazing
Stayed 6 nights in Jun 2025

10/10

We had so much fun at the Aqua Zone. The premises are clean and we enjoyed the food
Stayed 3 nights in Jun 2025

10/10

Most importantly the Staff was great.
Stayed 4 nights in Jun 2025

8/10

Great place.
Stayed 4 nights in Mar 2025

10/10

Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Stayed 3 nights in Jul 2025

8/10

Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Stayed 5 nights in Jun 2025

10/10

The resort was beautiful. Family had a blast. The staff was very attentive
Stayed 4 nights in Jun 2025

10/10

Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Stayed 10 nights in Jun 2025

10/10

Amazing property and staff.
Stayed 4 nights in May 2025

10/10

The staff made me feel comfortable and we did have a issue with the room and were about to move us to a better room for the inconvenience. The restaurants were much better than I anticipated. I would go back in a heartbeat
Stayed 4 nights in Jun 2025

10/10

Great family resort !!!
Stayed 4 nights in Apr 2025

10/10

Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Stayed 5 nights in Jun 2025

10/10

Very clean, employees are very nice. pools and water park wete great. A la cart restaurants are delicious.
Stayed 6 nights in May 2025

10/10

The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
Stayed 9 nights in Jun 2025

8/10

Great stay overall, kids had a blast enjoying the pirate ship pool a lot and the aqua park as well. The family concierge service was a frustrating experience for us and didn’t seem worth the extra cost.
Stayed 4 nights in Jun 2025

10/10

Very good overall good food and kids loved pools Only issue they need more help on front desk for check in and check out but resort was great overall will come back.
Stayed 4 nights in May 2025

10/10

We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
Stayed 3 nights in Jul 2025

2/10

Beach closed
Stayed 4 nights in Jun 2025

10/10

Everything was amazing only one thing need to improve is dinning option and more variety other wise it’s five star the and service n staff are amazing excellent.
Stayed 6 nights in May 2025

10/10

My husband, son, & I had an AMAZING stay here for 4-nights! What an amazing hotel full of activities for the kids and lots of restaurant choices for the adults and families. We enjoyed the Hibachi, as we felt that the cook entertained the kids well. The shows were good and tailored to the kids. We like that there is a “family” section separated from the “adult” section. The waterpark was great for the kids! Very clean. The staff were very friendly and professional, always helping the guests. The unlimited coffee, which is open 24hrs was a plus! The unlimited gelato parlour was beyond amazing! We are definitely staying at this hotel/resort again!
Stayed 4 nights in Jun 2025

10/10

Beautiful throughout, great food, big rooms, good pool options for kids
Stayed 8 nights in Mar 2025

10/10

Great place to stay staff is awesome. They do try to up sale but not too pushy. Beach sucks but they can’t control
Stayed 6 nights in Jun 2025

10/10

Nice property, beautiful design and friendly staff.
Stayed 6 nights in Mar 2025

10/10

The service was wonderful, the room spacious and clean, the pool games and music were fun, the food was delicious, our kiddos LOVED the water park. It was such an engaging place that we didn’t even care that the beach was a bust because the sargassum seaweed bloom because there’s much fun and relaxation to be had at the pool. We would go to the adult side sometimes, but it’s actually more fun on the family side. I would return here!
Stayed 5 nights in Jun 2025

8/10

Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Stayed 5 nights in May 2025