Exemplary guest service is the hallmark of every 5-star hotel in Palermo. From the moment you arrive, staff cater to your every whim, whether arranging customized tours or providing a nightly turn-down service. Plus, hotels have to feature top-rate amenities to be eligible for a 5-star rating. These can include deluxe baths, saunas or spas, swimming pools, gourmet kitchens and knowledgeable concierge.