Find 5 Star Hotels in Chacalal from SAR 660

"Pros: The resort overall was beautiful and the room was great - very comfortable, updated and clean. We really enjoyed the swim up room. The beach was beautiful and spacious though we weren’t able to snorkel because the water was either red (sargassum) or murky due to the wind. The food was decent and there were so many choices, though everyday the menu was exactly the same. The pools were great - colonial was busier than white sands so if you wanted chairs at colonial you needed to get them by 8am or so. I loved how spacious the resort was, and enjoyed having to walk to get around. Cons: my son got gastroenteritis and was aggressively vomiting so I had to call the in-house physician. The rest of us had typical GI discomfort that was manageable. The music room equipment (guitars, piano, drums) in the Junior Club was all broken, which was a shame - if it can’t be maintained, there’s no point in having it. Don’t even think about relying on the golf carts if you need to be somewhere on time - even though I requested one well in advance at check out, it never came, so we had to drag our bags across the resort to make it to our airport transfer on time. Overall, it was a nice resort, but we won’t be returning. "

"The staff was lovely. Everyone was super kind and help"

"It was beautiful. Pool freezing cold. But it’s the time of year. Pool outside of room was so cold we couldn’t get in it. People were amazing. Sea weed was hard. Food delightful. "

"Booking restaurants was difficult, especially for shorter stays of five days or less. Availability was very limited. "

"Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera."