Find 4 Star Hotels in Western Springs, IL from SAR 523

"They didn’t clean our room even when I requested to be cleaned and we had to go and request towels and paper, breakfast is not good at all. "

"Breakfast is amazing so much selection, location is amazing! A block off of the Magnificent Mile and 10 min walk to train station. Many restaurants/shops nearby. The room was nice but you must leave a key im the room to keep your fan or heat going. Shampoo/shower supplies are nice.. *watch for hidden costs! Also they may say check in is at 3, but they told us our room was still not ready an hour after the time we were supposed to be able to check in… "

"Great staff"

"clean room, nice staff"

"Room was slightly small and there was no microwave. But for the most part enjoyed my stay."

"Nice location. Plenty of cafes and grocery stores withing walking distance. Bus lines a block or so away to go downtown or uptown cheaply. "

"This was our second stay in three years when visiting Chicago. The staff is great and the rooms are comfortable. The restaurant adjacent to the hotel Elephant and Castle is an extra treat. Delicious food and awesome drinks."

"I would rate this hotel as good to excellent if not for one employee. I stayed two nights and all the staff including front desk, restaurant and housekeeping were customer friendly and efficient with one exception. I returned back to the main entrance of the hotel on the second night after a long day of attending a burial and memorial service. I made the mistake of asking the person standing at the concierge desk to clarify the direction of the room elevators. He responded demanding to know my room # that I had not committed to memory. His hostility made me feel more like somewhere attempting to cross enemy lines than a paying guest of the hotel that employs him. Overall Chicago is one of the friendliest big cities, Hilton needs to lose this guy fast."

"This was by far one of the worst hotel experiences of my life. The property condition is dated and not aligned with the photos. The towels had visible stains on them. The coffee maker has and old and used pod in it. The bathtub was clogged then my room wasn’t cleaned on a two night stay. I’d highly recommend any travels to avoid this property at all cost. Then to charge a destination fee of $25 per day but run out of food choices a breakfast is incredibly. Id describe this as a historic property that is not in alignment with the travel of the future. "