البحث عن فنادق بتصنيف 4 Star في ويست هيث من SAR 287

"Fire alarm at 7:30am. It was only on briefly. Bmy husband went to find out if everything was ok, and was told all patrons needed to evacuate as a precaution. He called us in the room to tell us to leave. However, there was no communication from the hotel staff about the need to evacuate. Apparently they'd searched all floors but we didn't see or hear from anyone on floor 4. Need to work on better fire or emergency evacuation communication."

"The room was lovely and bed supper comfy but then that would be expected as the room was expensive for what it was. Some biscuits with tea and coffee would have been nice. The toilet paper was very cheap quality which surprised me. Shower was fabulous and a good size. Tv was great quality and massive too. I hand the breakfast which was …’ok’ not bad but again quality was not great. Hash browns were not great at all a lacked flavour, texture and were like overcooked deep fried triangles of mash...

"Friendly staff at check in. Given a piece of paper per room for times of pool etc … does this change frequently? not very environmentally friendly to print it out each time for each room. Went to use pool and sauna etc to hear one of the staff moaning that a child had poo’ed in the children’s pool and it was now out of action and on top of that the steam room had packed up and no staff. We did use the adult pools and sauna which were fine. We did not eat at the hotel but came back for...

"Very nice hotel"

"The houseplants in the conservatory hadn't seen water in weeks! Food was mediocre. I was in an accessible room. The facilities were not accessible. eg there was a bath not a wetroom. Handles in the bathroom were not lever handles. Towels had been left 5 feet up!"

"Overall, my experience was positive with a few minor drawbacks. My room was located in a separate building, just above the gym. There were no lifts, so this could be an issue for people with mobility issues. The room itself was on the smaller side but had everything I needed for a comfortable stay. The bed and pillows were really comfy. However, one downside was the loud music coming from the gym. Even though my room was two floors above, the noise was noticeable and a bit disruptive at times...

"The hotel is an oasis of peace in a beautiful Surrey town. The staff were very helpful and the grounds are beautiful. The breakfast was excellent. However the room was not as luxurious as the photos had led us to expect. Also curry night needs to consider English tastes, the korma was so spicy I could not eat it, very disappointing. Overall I would recommend the hotel as the situation, grounds and staff were brilliant."

"Excellent service. Breakfast was a bit of hit and miss with slow at refilling empty breakfast items"

"Great breakfast and bar. Good working facilities."

"Lift "Out of Order", Jacuzzi "Out of Order", Chef "Out of Order". This is not a 4 star hotel, they seem to be struggling to maintain it and staff it sufficiently. After waiting one hour ten minutes for our food, two out of three meals were awful; dry, tasteless and covered in red chillies to disguise them. Most staff were lovely, they have a tough job there though."

"Booked the suite with my partner for three nights, turned out we had booked gran’s house, very dated, no tv in bedroom even though it’s shown in the pictures. When opening the window the plastic window surround fell off and there was no curtains on the window so people on the car park get full view. The lights flicker in the bathroom so if your epileptic you might want to swerve the bathroom. Stafff are slow, don’t expect to get a beer before 5pm as you will be waiting until 5, reception is no...