Find 4 Star Hotels in San Jose, CA from SAR 563

"We had an absolutely wonderful stay at Hayes Mansion. The room was nice and cool, and the pool was a highlight! We especially loved all the winding, wide hallways, alcoves, seating areas, game room, verandas, and exploring the grounds. It has a very majestic and whimsical feel to it, and we will definitely be back for another stay. "

"Shower was difficult to maneuver "

"This property is located in an industrial area, so there isn’t much nearby. It’s also right next to the freeway, so if you have a balcony, be prepared for a fair amount of noise.One thing to note,if you’re considering Club Level, it’s not what you might expect compared to other Hilton properties. There aren’t the usual amenities, and no alts or vouchers were offered during our stay. Also, refrigerators and microwaves are not standard in the rooms—you’ll need to upgrade or request one, and even then, availability can be limited. The hotel itself is on the older side. The rooms were decent, but some areas of the property could use better maintenance. For example, one of our room locks didn’t work properly, and another door had to be lifted to open. The hallways also had an unpleasant odor at times. \Service was a bit hit or miss. While a few staff members were helpful, others came across as less welcoming. When we brought up some of the room issues, it seemed like they were already aware but not overly concerned. \We were there during a dance convention, so the hotel was very busy. The only dining option available was understaffed, and the on-site steakhouse wasn’t open during our stay. They do offer complimentary water and a warm cookie, which is a nice touch, although service around that felt inconsistent. Parking is $32 per night, uncovered, and without visible security. Overall, the stay was okay, but it didn’t quite meet the standard I typically expect from a Hilton. "

"This was a very nice hotel. Plenty of food options near by. On site bar and restaurant. Hot tub is clean and working as expected. Room was perfect and bed was comfortable."

"the staff was super friendly and helpful from the moment i checked in to check out. the only downside was i fif not have a microwave in my room so i couldn't heat my food up. the room was very small so the tv couldn't even be in front of the bed it was far off to the side. but other than that the room was fine. "