Find 4 Star Hotels in Pinyon Pines, CA from SAR 397

"Was booked for adjoining rooms but they did not have any! We asked for blankets and pillows for the extra pullout in the room and we waited so long we went to the lobby and they just gave it to us to deliver ourselves. No valet parking! Tub was clogged and tv did not work. We called the desk and about 2 hours later someone walked into our room to fix both!"

"Beautiful property, very clean. Food at the restaurants were great. Large property which was very spread out. For my older mom, we figured out we could call have get a golf cart pick up to the main pool and restaurants. This wasn’t communicated at check in but we asked."

"Room was spacious and well equipped "

"We had such a great stay here! The on site café was delicious, too. I highly recommend this hotel. We will definitely be back!"

"I am very disappointed in this hotel! The hotel was very nice but I got robbed right after leaving to Coachella from my room. All they took from my room was my purses and wallets. It seems it was someone that was watching me and my cousin. I think it was an inside job. When we went to the front desk to report it they didn’t seem surprised and did not want to show me any footage around the time my purses got stolen stating they don’t had any security. I did call the police and file a police report on the incident. So if anyone stays here please don’t leave any of your personal belongings here as they can rob your stuff. "

"We visited for one night during Coachella weekend, so there was definitely a “Coachella tax,” but the property still felt calm, well-managed, and upscale. This was a family/work trip, and we chose the hotel for the kid-friendly water features (ages 8 and 3). The room was dated but very clean—I could tell by how clean my kids’ feet stayed after running around barefoot. The king room had a pull-out couch, a big plus. The hotel accommodated our request for a ground-floor room with easy access to the main areas. Being able to walk from our patio to the restaurants in about two minutes made things much easier with kids. The “water park” is more of a nice kids pool and splash pad than a full water park, but the kids still had a great time. Poolside service was great. The kids ordered chicken tenders and fries—portions were generous and they enjoyed it. We were excited about the breakfast buffet. Pricing was reasonable for kids, though the food options for adults were not super exciting. What really stood out, though, was the staff—everyone was friendly, patient and accommodating. From the front desk, to restaurant staff, to bellman, to security, to poolside staff - they all offered a level of service made a lasting impression. The only thing that really took the experience down were the several mosquitoes and a moth in the room, possibly due to our room’s proximity to the lake. Had the room been more updated without pests, this would’ve easily been a 5 star stay."