"Our flight was cancelled, we arrived the next day and even though we had sent someone early in the morning to let staff know we were arriving later, when we got there we were told that our PRE-PAID room was given. I would have expected at least a phone call before this happening. We had to stay in another room and move to the room we had booked the following day, with two kids. We were not offered anything for this.
When we finally had a room (on the first day) at 10:00pm (!) (we had to wait...
"Our flight was cancelled, we arrived the next day and even though we had sent someone early in the morning to let staff know we were arriving later, when we got there we were told that our PRE-PAID room was given. I would have expected at least a phone call before this happening. We had to stay in another room and move to the room we had booked the following day, with two kids. We were not offered anything for this.
When we finally had a room (on the first day) at 10:00pm (!) (we had to wait...
Iosifina