"The room was tiny. The bed was small and not a double as advertised. Bed could only fit in the room by being pushed up against the wall so could only be accessed from one side. Bed was uncomfortable and prevented any sleep. Bathroom was so small it was not possible to sit on the toilet! Room was situated next to an outside generator or aircon unit which was loud. I don’t believe any guest should be expected to stay in this room."
"There's a lot to praise at Dunston hall and you'll read about that elsewhere.
I just want to point out one defect in the hope that someone at Dunston Hall will see this and take some action to prevent it happening again.
We ate at the brasserie on 3 evenings and the cooking was, with one exception, very good. The exception was on the last night when one of my hasselback potatoes turned out to be bad . The attached photo shows how black it was inside. I showed this to the waitress who said she...
"Room was clean, beds were comfy & staff were very friendly BUT things that weren’t quite so great:
No USB sockets/ports anywhere in the room
No mini fridge
Downlights in the bathroom weren’t LED & were extremely hot
Bathroom handle was very squeaky and needed some WD40
Members of staff sitting/talking/smoking outside our room at night"
"Professional and friendly staff. Rooms had everything you could need for a comfortable stay. Location was good with major attractions very close. Although we liked the hotel, we felt it somehow lacked atmosphere: there was nothing really to invite you to linger in the communal rooms or to entice you towards the bar and restaurant (music playing, welcome drink, etc)."
"The whole hotel needs a facelift. Lift difficult to operate and had a strange smell. Shower needs 2 types of shower head, not just a waterfall with no shower hat provided. Breakfast was ok but nothing special. Disappointed, expected slightly more from a four star hotel."
"Thought the location of the hotel was good, parking was easy the breakfast and food was great and the staff were friendly and helpful. parts of the room were a little tired and someone had splashed a drink over the curtains at somepoint so they could do with cleaning."
"Ordered a cappuccino at the bar and they had no chocolate sprinkles and said they dont use them, strange gor a hotel of your calibre.
The breakfast buffet was really good a nice selection."
"The room was clean and cared for. It had a hairdryer, iron/ironing board, tv and aircon. The bathroom looked like it has been refurbished recently
The staff were friendly and attentive
We paid for the breakfast option, there was a good variety to choode from and it was delicious
The was karaoke in the bar in the evening
A thoroughly enjoyable stay in a great location, central to all the attractions"
"Rooms were clean, staff helpful and, in short, excellent. In house WiFi was weak and intermittent.
The rooms looked a little tired but not scruffy.
Plenty of parking (except on entertainment night. This wasn't to my taste but was very popular with the larger audience) but there is ample street parking and the road is not busy.
Here is an ancient lift which worked faultlessly!"
"Nice hotel with kitchenette so able to grab what ever food is needed.
A few local pubs around with the best being the Pear Tree as staff are pleasent and greeting.
Key pad is a little confusing but once fathomed easy to use.
rooms clean and tidy and staff are either there to help or assist by phone."
"The room was lovely. Room 5. It had a refurbishment. It was like staying in a country cottage. It was very clean. Tea/coffee making facilities. Good selection of breakfast you could have. Full english was very tasty. The staff were polite. The bar was a bit pricey along with the food."
"Great location. Friendly staff. Good food and drink choices. Site is lovely with lots of space to sit and enjoy scenery.
The room was basic, which would have been fine had it not been let down by poor house keeping. Beds and towels were changed and that was it. There was an orange film on shower tray which we scrubbed off. There was a goo under soap the whole time. Glasses which were used and dirt in first day remained in room dirty the whole time. The carpet wasn’t vacuumed as the same piece of...
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