Find 4 Star Hotels in Florissant, CO from SAR 311

"Excellent service and professional staff. "

"The staff was not helpful or friendly at all. We asked about breakfast the first day at check in. We were told a whole bunch of times and asked again about just the complimentary breakfast. We were told it was in the 9th floor from 6-1030 on the weekends and 6-930 on the week days. We were also told if we missed it we could let the restaurant staff know and they would take care of it for us. When we got there at 940 on the first morning, other guests came out to let us know there was no breakfast and that it ended at 9. The restaurant told us it was $22 and no complimentary breakfast is served there. It took 4 hours for us to receive a replacement remote for our room and 6 hours to receive towels because the front desk staff was unable to find anyone from housekeeping to fulfill the request. We only saw housekeeping staff 1 day of our stay. On the final day, the water to the hotel was shut off. We were not notified we would have no water and were just blown off when asking about it. The only bright spot in our trip at the hotel was Lance at the restaurant bar. He was amazing, gave some great recommendations of places to eat and sights to see while we were there, and was the only friendly staff member we met. The other female bar tender we had was extremely rude and blowing people off in the very busy bar area. We came to relax and instead were stressed with our stay."