"This is a good hotel overall - the fridge and safe were not working on arrival and this was sorted out very quickly. The service in the restaurant on one of the nights was somewhat patchy (slow and wrong drink order twice and then waitress argued we were wrong when we weren't!) but otherwise it's pretty good - the room (king) was spacious with free drinks in the fridge."
"The hotel is very good and should be excellent. Unfortunately, it is let down in one area, the restaurant. We had issues at breakfast on both mornings as did others seated around us. I would describe the breakfast as “chaos”. It is a shame because aside from that the hotel is very good. The check in staff were excellent and the spa is more than adequate."
"The rooms were clean and had sufficient amenities but the bed was very low to the floor and not straight. Some damage to the room was evident. Some usb ports did not work in the room."
"Nice hotel, great location for the RSC, reasonable parking costs. Stayed in the Ophelia suite, the furniture was a bit tired but very clean. Good price. Would stay again"
"The hotel itself was good.
But I have stayed several times before and have been greeted by smiling friendly receptionists . On my stay, the receptionist was in the office and only emerged when I was waiting !
Also, customers can no longer contact the hotel itself. There was a Birmingham number but on calling we got deferred to another number which was confusing.
I had to request a confirmation email , this did not include the total cost I had paid so I was unable provide my proof of cost ...
"Fabulous surroundings. Staff helped our disabled child with breakfast and accommodated him with food items that weren’t on the dinner menu. Enjoyed the indoor pool but had to pay extra. Rooms clean and good powerful shower. Would recommend."
"Walking distance to the town. The room was spacious, clean and very comfortable bed. On site pool, steam room and sauna was great, very enjoyable. The breakfast was buffet, plentiful choices. They were short on staff on the day but staff on duty managed well to serve a busy dining room and were polite even though they were under pressure. A very enjoyable stay!"
"The room was clean but a little small.
Unfortunately the room was not serviced on Monday 24th August which was annoying.
The staff were all very helpful and smart and cheerful.
The breakfasts were very good"
"A fairly large hotel with a car park opposite the RSC, so very convenient if you want to see a show. The room was fairly large and comfortable. I didn't have food or drink there but it looked OK. I'd definitely go back."
"Stayed for 3 nights moved room everyday due to air conditioning units not working.
Hotel bar was a disaster zone ice making machine wasn’t working according to the staff and soft drinks dispenser not working either.
The hotel is in a poor state avoid and go to the Woodford or Chesford it’s the same price and nicer. We had a poor 3 day stay complete waste af money and will never go back."
"There was a party in the hotel until 2 am with music blaring whilst you are trying to sleep. We therefore had a disrupted sleep. There should have been more care, hotel first then party venue. Unacceptable amount to pay for a experience like ours"
"Great location for our visit to the area. The grandson's loved the pool which was never crowded. We enjoyed a good meal in the restaurant and the wide ranging breakfasts."
"Bed is Stiffer than concrete. And hotel smells like food all day. And it is hot!… staff was great and helpful. Unfortunately room did not look like the pictures online for my reservation."
"Tired old dump. Tired exterior. Dirty linen cages dumped on car park, no air con, small uncomfortable bed. Low quality inedible breakfast and undrinkable coffee. Bottom of the market tired old dump."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
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