Find 3 Star Hotels in St. Charles, MO from SAR 348

"The hotel was nice enough and the staff was excellent! There were some issues that seemed out of their hands, so I am sure they were under a lot of stress. The issue while we were there was a towel shortage. There weren’t any towels in the pool ever and some rooms didn’t have towels. Every time someone asked they apologized but were waiting for them to be washed and/or dried. The hot tub was extremely hot, way hotter than it should be and the jets could be described as almost violent. There wasn’t a setting to lower the temp or the speed of the jets. "

"The shower was filthy. There was hair everywhere. The drink machine in the lobby was broken so kids couldn’t get anything to drink during happy hour. Front desk staff member was rude to us when we told them our room key wasn’t working. She acted bothered by having to help us and demanded an ID. We couldn’t show ID because we just came back from the pool. She was rude and not someone who should be working at the front desk. "

"Breakfast and dinner was great. But they only have one working elevator and it was very long wait to get anywhere."

"Amazing staff, beautiful building and perfect location for lots of fun. "

"The breakfast food was not very good. The breakfast area was kind of dirty. There were probably a couple of hundred people going through there touching the tongs, but there was not a single hand sanitizer to be found. And this was at the height of flu season. Pretty gross. "