Find 3 Star Hotels in Polruan from SAR 265

"Our room was lovely with great views and good amenities. But the stay was very much let down by the attitude and lack of communication from the majority of the staff. When checking in I confirmed with the receptionist that we had a table booked in the Galley restaurant for dinner. On arrival in the bar for a pre-dinner drink my husband checked in with the waitress, who showed him our reserved table and told him to go through when we were ready. She did say that the Galley restaurant was shut ‘due to a wake’. There was no evidence of the wake still going on at 6 pm. When we went through to our table we were completely ignored by numerous waiting staff. Eventually my husband went to the bar to ask for another drink. At this point he was told that ‘due to the wake we are not doing table service tonight’. Now why, oh why, did none of the previous staff we had spoken to ever mention this? How long would we have sat there if we hadn’t gone and asked? And why did the long finished wake mean that there was no table service? Purely to make things easier for them at the expense of their customers. The food was nice, but the whole evening was marred by the attitude and lack of awareness of the staff. The duty manager did come and speak to us and comped us a drink, but this should never have been necessary. Also please be aware that reception insist on a physical credit card - we could not pay by phone. Nowhere in advance is this made clear."

"Staff were very polite and friendly, nothing was too much trouble, no problem recommending a stay to anyone, will stay again when in the area "

"Breakfast good staff good room had carpet bugs"

"Loved this hotel. We stayed in one of the self catering lodges which was great. Lodge was spacious and had everythigg no we needed travelling with young children. We used the hotel swimming pool and explored the grounds. Great location, easy to park and charge EV and in an excellent location for what we wanted. Staff helped with any query we had. The only thing I’d love to see was a few more condements in the lodge, what would be available if we stayed in the hotel. Will definitely stay again"