Find 3 Star Hotels in Pepperell, MA from SAR 300

"Property is inviting, rooms are clean and staff is friendly and inviting "

"The room was clean, staff was friendly. The only issue was the jacuzzi tub in the room was not working as it should. "

"Staff need to be trained more on diversity and inclusion. "

"The Colonial is not as advertised. It is outdated at best. After arriving to a 40 degree room, I attempted to turn on the heat and was hit with a cloud of dust. My allergies were immediately aggravated. The overall smell was a bit musty. The drapes did not shut all the way. There were sheers in the middle that don’t offer much privacy. We were made to pay for the entire stay up front - I now know why. We decided to leave and were told that they would not even refund the second night. The hotel was nowhere near full. So we didn’t even stay one hour and were charged for the whole weekend. I understand not refunding the first night but refusing to second night is bad business. I very respectfully requested the refund and the hotels response said that they placed me in a non- pet room per my request, attempting to create a story about my allergy complaint. I don't have pet allergies and never requested a non-pet room. Do better. Fair is fair."

"The work.space doesn't work and the Shower valve was continuously dripping the outlets on the desk don't work and one USB is broken completely "

"The lobby could be better ventilated and room could be cleaner - towels, lampshade and clogged sink. Otherwise, the hotel is fine for sleeping. "

"We were greet promptly and with a smile by a gentleman when checking in. Room was clean. We have only a few small issues, we were excited to eat at their little dining and bar spot and found it to be an inconvenience because they only had 1 employee running the kitchen and bar all while receiving room orders on top of people coming to be seated, the poor women was overwhelmed an had to shut down early because of to many orders and people in the bar. Another issue we booked for 4 people, the pull out couch didn't have an sheets or blankets on it and there were no extras in the closets or draws so we used some of the blankets on the beds as it was late an didn't bother calling the front desk to wait to get some sent as we just wanted to sleep. Then in the morning we didn't realize it until going to shower we were only provided 3 towels so we had to improvise there as well as one of us used a smaller one to dry off. But other than that it was a great stay an might stay again if in the area as it's close to the shopping malls. "

"Got the room with a sofa bed and there wasn’t enough room to actually pull it out. And there wasn’t enough linens and the staff could only find a pillow. "

"This place is horrible.Early morning lots of noise, people next door fighting. Floor above us was like someone moving in at 8am in the morning. Called the FD to make a complaint but the issue was never resolved they said no one is in the room above us which is insane. In addition to that none of the ice machines works on either floors. Tv has no internet."