"My problem is probably mostly with Expedia. I didn't tick the box saying that I wanted a pet-friendly hotel, but the staff informed me after arrival that all their rooms were of that nature, and they didn't respond to a request via the Expedia website for a pet-free room prior to my setting off. It was clear efforts were made to minimise the effect of their policy on cleanliness but nevertheless it wasn't what I'd have chosen, if clearly informed."
"It looked on the surface a lovely hotel. Sadly when up close, the rooms were not finished off properly, seals around doors, bathroom, floor, pieces of wood instead of door stops. Bulding rubble in the decked beer garden. The good bones are there but needs finished properly and cleaned regularly, a lot of dust.
Need more staff.
It could be lovely with a bit if TLC"
"We had a lovely stay at the Oaks. The staff were all very helpful, and the food was delicious in the bar in the evening, and the breakfast was also great!
The car park was always busy, but we were always able to find a space."
"No frills. Bar can be noisy but earplugs are supplied.Room 5 is above pub entrance so smokers on pavement can be noisy. Huge variety of fresh fruit and cereals"
"We stayed for 3 nights in the Hetton bedroom.
Very clean, lovely bathroom and comfy bed.
Just the pillows that I didn’t get on with.
Breakfast was great, plenty of choice both hot and cold.
On two of our three evenings we ate in the inn and the food was great, cannot fault any of it.
Lovely, friendly staff.
Great position for travelling to all the sights in Northumberland.
We will definitely stay again."
"Really nice 3 star close to Lindisfarne. Perfect for judging the crossing times to the island and close enough by car to Berwick upon Tweed for a great choice of restaurants. Banburgh Castle is also close-by."
"The place and people are lovely x the lodge had real character and the people were very helpful.
Although you cannot walk into Alnwick we had no problem with getting an Uber into town.
Beautiful area"
"Lovely quirky old building. Room & facilities were fine, a bit dated, but adequate.
Staff were excellent! Very friendly and helpful
Dinner was amazing & staff knowledge of wines was excellent - really enhanced our meal"
"Good stay. Staff very helpful as key didn't unlock door. They sorted it out quickly. Bar was very friendly. Having parking was a plus. Room were spacious. Breakfast was very good. Great stay"
"Great location, close to Beadnell, ideal for coastal walks or St Cuthbert’s and St Oswald’s Ways. Friendly host, lovely lady, fresh fruit was a nice kind touch. Bed was clean and comfortable, but the cupboard used to house the tea and coffee needs cleaning, as does the shower door. A new sign outside, and fire evacuation routes inside the room would make it even better."
"The property was close to Bamburgh Castle and Farne Islands that is great in summer for Puffins.
We were given the smallest double bed room even though we booked a proper queen room that were available."
"This is an institution but honestly I'd rather have a drink here and sleep elsewhere. The staff were very kind and helpful. It was mainly that because of the awesome pub it is noisy until pretty late. More from people on the street going in an out than the pub itself. It was pretty warm so I needed to leave the window open for some air. It is in the middle of town and safe and clean though, only the partiers were a problem but I was there on a Friday night."
"Room smelt of dogs, upon enquiring i was informed previous occupant had dog. External of property very run down and in need of refurbishment ie windows rotten, walls cracked, gutters blocked, in need of repaint etc.
Internal was not maintained windows of course as external (rotten) several would not open others would not close, imitation roof beams in breakfast room where just pine screwed to ceiling obviously because the screw holes hadnt been filled also gap between ceiling and beams, what a...
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