"Extremely disappointing stay — absolutely not worth the money
We stayed at the Embassy Suites San Juan for 7 nights, and this was one of the most disappointing hotel experiences we have had. The biggest issue was the complete lack of basic housekeeping and the extremely poor customer service when we tried to address it.
Our bed was not made for the entire 7-day stay. We repeatedly had to ask for basic bedding, and on one occasion it took over an hour just to get sheets. At one point, a wet...
"The staff was very attentive and friendly. They answered all our questions accordingly and were very accommodating to our needs. The breakfast was great every morning we were there. Per personal preference, we did not have housekeeping come to our room every day of the three days that they were due to come in. Despite this, the front desk staff were very accommodating to giving us towels daily when we asked for them. Due to the pile of towels that housekeeping would have on their hands at the...
"I will say the food at the restaurant is PHENOMENAL. Absolutely can tell the chef loves what he does. Antonio the server so sweet & kind!! The ladies at the front desk absolutely AMAZING, shout out to Nydia & Mindy & Angel, above & beyond wonderful & understanding.
Now things you should know before booking.
1. Construction is not properly displayed on Expedia & the Expedia customer service is atrocious! Blamed me for not reading fine print that hotel is under construction when it’s buried so...
"I solo traveled as a woman in her 30s. The hotel was great, only guests in their 30s-40s, no kids. Staff is really friendly and helpful. Great vibes and their restaurant is good. The weekends are lit. Beach section is great as well. I enjoyed my stay and will definitely be back."
"The room & property overall were clean and up to date. My kids loved the pool - especially their night swim when it lit up in different colors. The staff were all very nice and welcoming. The proximity to the T-Mobile District was great! Would definitely stay here again."
"The room and the view were very nice, except for the broken window. Seriously one of the windows was barely attached and hanging out of its opening. It was covered by curtains so we didn’t notice it until an airplane took off and sounded like it was right outside the window. I called the desk and they offered us another room with 2 full beds instead of the king we booked so we just kept the room, it was our anniversary. I had to stuff our beach towels into the gaps around the window to keep the...
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
تغيُّر خططكاحجز في فنادق توفر إلغاء مجانيًا
كن دقيقًاابحث فيما يقرب من مليون منشأة فندقية حول العالم
