"The check-in process was slow, late, and chaotic. We made our reservation for 3 rooms months in advance, requesting that we be located on the same floor. At 4:30, rooms weren’t ready, and the check-in process was still in process.
When we asked if we could have a late checkout due to the checkin delay, we were referred to the manager. She denied our request and said they can put us in rooms on different floors if we wanted our rooms at 4:30. Note that we made our request for 3 rooms on the...
"The check-in process was slow, late, and chaotic. We made our reservation for 3 rooms months in advance, requesting that we be located on the same floor. At 4:30, rooms weren’t ready, and the check-in process was still in process.
When we asked if we could have a late checkout due to the checkin delay, we were referred to the manager. She denied our request and said they can put us in rooms on different floors if we wanted our rooms at 4:30. Note that we made our request for 3 rooms on the...
William