"At check-in, the first staff member told me repeatedly that she was not able to find my reservation. I provided both a receipt and confirmation number. She eventually went to get her “boss,” and he took over. They instructed me to take a key and see if the room was acceptable, and then they would proceed with the check-in. I thought this was unusual, and I asked if I should be concerned about anything. The man said that just in case I had exceedingly high standards and didn’t like the room, I...
"At check-in, the first staff member told me repeatedly that she was not able to find my reservation. I provided both a receipt and confirmation number. She eventually went to get her “boss,” and he took over. They instructed me to take a key and see if the room was acceptable, and then they would proceed with the check-in. I thought this was unusual, and I asked if I should be concerned about anything. The man said that just in case I had exceedingly high standards and didn’t like the room, I...
Lucy