"The hotel seems to operate from Rome. While I have had regular contact via WhatsApp in business hours, which has been helpful, I have seen no receptionist in 4 days, and the reception desk looks messy. The cleaner is the only person here, and she is friendly but gets overwhelmed by questions from frustrated guests, understandably.
On arrival there was no electricity. This took 24 hours to fix. I was given the wrong room number. I had to make two phone calls to Rome for the correct information....
"The hotel seems to operate from Rome. While I have had regular contact via WhatsApp in business hours, which has been helpful, I have seen no receptionist in 4 days, and the reception desk looks messy. The cleaner is the only person here, and she is friendly but gets overwhelmed by questions from frustrated guests, understandably.
On arrival there was no electricity. This took 24 hours to fix. I was given the wrong room number. I had to make two phone calls to Rome for the correct information....
Catherine