Find all hotels by Carlton Hotel Collection in Zoeterwoude-Rijndijk from SAR 478

"We had booked the Urban Hotel which was at the back of three hotels all in the same group. We followed the signage and arrived into a hotel which looked like it was used for asylum seekers. It was all chaotic. A man in a track suit came over after to us as we looked a bit lost due to no reception and informed us that there had been an issue and we are UPGRADED to the main hotel. We headed over to the main hotel to then be shown to the third one which was a residential hotel. The room was lovely, great amenities and spacious. Beds were comfortable and could not fault our stay in the room at all. We have a pool loving daughter so this was one of the reasons we booked this hotel. On arrival we were told this was closed due to issues. When we went back across to the main hotel which is shown on all the photos we found the receptionist to be not too helpful and short with us. We asked about a bus into town and she told us only the shuttle to the airport for £5 each. There is in fact a bus station which is about 15 mins walk. Please make it clear when booking that URBAN is currently not in use so other people do not venture to the other side and have the same first experience as us. You need to also make it clear that the shuttle back to the airport is at a cost. We booked the hotel due to the free shuttle as we were staying a few days to explore Amsterdam. "

"Most staff wasn’t very helpful with a few nice ones or they just stared at you. Tv didn’t work asked to sort it and didn’t. Said they couldn’t help me with charging my phone as was about to do and then waited to see my cry and my phone died to then ‘see if you could help’"

"Airport Shuttle was very convenient and easy to use. The buffet breakfast was convenient and the later than usual check-out time and longer breakfast hours were an advantage when travelling with kids."

"Clean room and delicious breakfast "

"Room and bar were nice, but expensive, usual sort of airport prices. The check in time was excruciatingly slow, we stood in a queue for 45 minutes, with only 6 people in front of us. "

"Great location. Better price and buffet was decent."

"The sitting area needs more lighting- too dark for us. There is no trash can in the room, we need to throw away the trash in the hallway every time when we need to throw away the trash. The fridge was way too small. "

"The bathroom had only a handheld shower, it is problematic and uncomfortable "

"Everything was good"