"The apartment was amazing, the air conditioner worked perfectly, which was very important for us as the weather in Playa del Carmen was very warm. We loved everything, we really had a very pleasant stay "

"When I saw the pictures of this property, I wasn’t expecting top-tier, all-inclusive quality, but I was expecting at least a basic level of cleanliness and good communication with the staff. Unfortunately, that was not the case. When I arrived, the entire border of the studio was dirty, covered with black grime. The towels were old, discolored, and stiff. There were ants coming out of the air conditioning, and there wasn’t even hand soap in the bathroom. On the first day, I messaged the owner...

"Nice Hotel clean !"

"pool was condemned the pool and roof deck were not as advertised "