"The Staff were friendly and helpful. Bar area and locals were welcoming. The accommodation could do with some TLC. Mattress in room 3 needs replacing."

"Great location with a 24/7 restaurant right next door to grab a bite or drink in the off hours. Walking distance to the British Museum, Soho, & Leicester Square. Offers luggage storage for guests before checkin time. £7.50 per bag"

"We pre-booked a non smoking Family room. On arrival the non smoking Family room we were given was not cleaned very satisfactory, they had no other rooms to offer other than a smoking room, which we had no choice but to accept. After pulling out The Bed Settee it was full of `glitter` (obviously not cleaned). The TV controller did not work and an electric bulb was missing from the dressing table. We complained and were given a small rebate. Would not book at this Hotel again."

"The room smelled musty and all night long there was banging and noise as we were on the ground floor right next to reception area and entrance. Didnt notice how bad until we went to bed. At 211:90 pm, 1:00 am went to front desk to complain or change room but no one there. It was a terrible experience. Will not stay there again - it made it worse that we drove for 5 hours to get there to attend a funeral in the morning."