البحث عن فنادق في ويست إند من SAR 232

"Staff definitely not friendly. Not trained in customer service. When we checked in we were told one of the rooms were upgraded to a suite. They gave the upgraded suite to my kids. That's stupid. Also the elevator was not working so they took the kids with a porter to the suite and the porter didn't help carry the luggage up the 6 flights of stairs expecting the kids to do it. Also it rained during our stay and I asked for umbrellas as most hotels have umbrellas and the front staff said...

"was not happy with how the common areas were kept and was not happy with the staff"

"The only staff member I would like to commend is Carlo. He was the only one who provided genuinely helpful and welcoming service during our stay. The receptionist who checked us in was very unwelcoming and rushed. She informed us that we could request cleaning for our room, so the next morning at 8 AM (Sunday, August 2, 2026) we requested housekeeping before noon, as we were leaving for the day. When we returned at 8 PM, exhausted from a full day of activities, we found that the room had not...

"The hotel was clean enought however I had to cancel out 3 days because their internet is NOT secure and wouldn't keep up with my amazon connect. They then proceeded to charge me quadrouple what I was quoted on expedia. This was a lesson for me to pay up front instead of at the property. Also, bed spreads are black not super great for cleanliness."

"Unfortunately, my stay was very disappointing. The room was extremely small and located in the basement near the pool, which made it quite noisy throughout the stay. The service was also poor, and overall the experience did not meet my expectations. Considering the amount I paid, I expected much better value, comfort, and customer service. I hope the hotel takes guest feedback seriously and works on improving both the quality of the rooms and the overall guest experience for future travelers."

"Very convenient"

"Wonderful staff and amenities."

"Great spot and easy to get around"

"Will be staying here again for sure"

"Room was clean. We did stay over a long weekend so it was full and loud. We did have some noisy neighbour's who kept us up. It was an overall good stay with friendly staff."

"Every thing good"

"The hotel lists as an amenity- direct access to water park which was not true. Also breakfast had no gluten free/friendly option. Very disappointing"

"Saw multiple comments about homelessness around the property, but actually saw no a single homeless around. Felt very surprised. Overall a very good experience."