"Location is excelente! Nice big room, comfy bed and nice hand soap. I went in summer with my husband and 2 kids. I was a little hesitant about paying the deposit thru link after learning that many scammers work that way, but it was the only way since it is a self check in. They do send instructions of everything with steps to enter the room. The key to the room is modern, thankfully my 19 year old got us in quite fast. One thing I didn’t know was that most places in Lugano don’t have air...

"Be aware the parking for this location is public parking and may not be available. If you are walking, the center of town is approximately a 20 minute walk and you share the road with vehicles. There is a walking lane, but at times there are drivers who drive close to pedestrians as well as areas where the walking lane ends. There are 2 roads to drive in and out of the area, I'd recommend inquiring about the route that is wider. The apartment had everything we might require and we were provided...

"We booked last minute and thus it costed us more, but we were absolutely delighted during our stay. The communication with host was simple and they always responded instantly. Location of the property is amazing. Very close to the Sarenna- Esino train station. Could not have found a better place."

"Spacious apartment at the top of one of the beautiful winding pathways from the main boat terminal . Location couldn’t be better. French press and another coffee machine for use. In-room Washing machine for your dirty clothes and a big balcony to dry them like the locals. Staff is super helpful, you can reach them after hours on WhatsApp and they respond quickly. Highly recommend for a family of 3"

"Very cute apartment in the center of Bellagio with many amenities and central location, but bed mattress was too soft and uncomfortable, gave us backaches just after a few hours. Also because it is in the center of town, you can hear people on the street talking constantly until late at night. If you even open the window you'll see all of the people right below you."

"We left check-in a bit too late which came a faff as we were approaching the property on public transport. You need to check-in to obtain an entry code for the building and your room. Our own fault - we should have read the instructions earlier and checked-in to get the code. All good in the end though - the apartment was immaculate, well sited for access across the city and we'd certainly recommend to others and would revisit."

"The property would have been great only if they picked up our luggage from the bus port. It is high up in the mountain, very difficult to drag your luggage. Not enough warning provided as to how difficult it would be to take your baggage. No taxi, no pick up, I saw other guests who almost cried, dragging their luggage up to the hotel often on narrow oncoming traffic."