2/10 سيّئ للغاية
John
٢٩ أبريل ٢٠٢٦
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
The room was fine. My poor rating is the result of my interaction with the staff when checking in. I lost my temper, swore and walked about ten yards away, at which point I was told that the place employed security and I could be removed from the property. I was not threatening, and there was no recognition on the part of the staff that the hotel’s stance was unreasonable. I later saw online that the same issue has happened many times over the years, and that means that IHG can’t bring itself to avoid it. I don’t feel that I can trust IHG to treat me with respect. After nine hours on the road, with an aching back, tired and hungry, I stood in the lobby for over 15 minutes waiting to check in only to be told that my confirmed reservation (with confirmation email) would not be honored unless I called Expedia. Having tried and failed in the past to reach Expedia, I snapped. IHG shouldn’t treat customers like con artists.
John
أقام ليلة واحدة (1) في شهر أبريل عام 2026