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"Staff very kind and helpful. Clean rooms and good breakfast. Not overwhelming "

"Very clean, very keen to help and professional team"

"Just returned from a 4 night break at the PopAlp. We had an amazing stay at this hotel, we were greeted by Nicolas on reception who was warm and welcoming, he was so helpful and could not do enough for us, he is a credit to the hotel. The room was spotlessly clean, well appointed, the beds were very comfortable and plenty of storage. Breakfast was lovely everything you need from fruit, breads, pastries etc.The hot breakfast items like back & eggs could have been kept hotter but apart from this everything was "

"E"

"I’ve been a Hotels.com member for over 15 years and have experienced a few disappointing stays, but this was the first time where the information on the site felt truly inaccurate from the start. Property looks great in photos, but the reality was very different and many important details were missing from the listing.Check‑in was polite but overwhelming, and several things we were told turned out to be incorrect. We were instructed to inspect the apartment on arrival and document issues, which felt unusual for a property presented at this level. We found scratches, a dirty counter, dog hair, and other signs the unit wasn’t properly prepared.Access to the apartment was inconvenient. Instead of a connected garage, we had to walk outside on completely unsalted, slippery paths while carrying luggage. The garage itself was extremely tight. Inside, the apartment looked nice, but the walls were thin and noise carried easily throughout the night. Several key details were not communicated: needing to scan a QR code for essential info, cleaning requirements before departure, scheduling a checkout inspection, reserving the sauna/gym, and the fact that no extra towels or toilet paper are provided. Reception was slow to respond, and our scheduled checkout walkthrough never happened.The stay might make sense for a full group of 8, but for fewer people the value simply wasn’t there. Overall, the experience was disappointing, and I would not return at this price.Also, no kids allowed times"

"Very friendly and helpful staff"

"Great hotel for skiing holiday. Room had ample space for family of 4. Was worried about single bunk beds for my older teenagers but they were fit for purpose. Lots of storage for clothes and luggage. Wish there was more hooks for hanging up towels though. Overall very happy with our Christmas skiing holiday. Close to piste/gondola, town, restaurants... Very impressed with the breakfast buffet. Highly recommend!"

"Enjoyed a lovely stay at the Petit Saint Bernard. Staff was always friendly and helpful. Breakfast was delicious (especially the pastries and brioche!!). And the accessibility was unmatched. Highly recommend if staying in Bourg Saint Maurice!"

"Our stay at The Black Bass in September was superb. The staff were so friendly and polite, and couldn't do more to make us comfortable. Our room was lovely, very clean and the bed was comfortable. The outside area on the lakeside was stunning. We sat here everyday, enjoying food and wine, and taking in the breathtaking views. We used the spa too, which again was very good, clean and quiet. We cannot wait to return. "