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" I had an amazing experience staying at Mercure Old Tbilisi Hotel. The property is modern yet beautifully preserves the charm and character of Old Tbilisi. My room was comfortable, stylish, and spotless, and the entire atmosphere of the hotel felt welcoming and authentic. The service was truly remarkable. The front desk team was exceptionally polite, attentive, and professional. They explained everything in detail, helped with my room upgrade, and made me feel genuinely cared for throughout my stay. The breakfast was also excellent — delicious food, great variety, and wonderful presentation. Due to an unexpected family emergency, I had to leave earlier than planned. The hotel handled the situation with compassion and professionalism, and I received my refund without any issues or complications. I am very grateful for their understanding and support. I highly recommend Mercure Old Tbilisi Hotel to anyone visiting the city. Outstanding service, great location, and a team that truly goes above and beyond. I will definitely return on my next trip to Tbilisi."

"We were very happy to stay in the hotel for 3 nights. It is very classy: the room was big, quiet and cosy (actually it is better than it looks in the picture), the selling is high, hot water pressure is good, elevator going smooth and quiet, eating aria at 3 rd floor is very nice. Special thanks for the staff - everybody were very helpful, polite and friendly! Didn't have a chance to use a pool and check the area."

"Check-in was frustrating this time, because they clearly were not expecting us. English comprehension was very poor. I told her that I had reserved two rooms over a week before, but she insisted that I had no reservation. So I looked up my prepaid reservation on my phone and showed it to her. Even though she had heard and seen my name several times, she kept on looking through other reservations and asking if that was my name. After a very long wait, she finally found it. No way to welcome exhausted travelers at midnight. A pathetic excuse for a breakfast buffet as well. Rooms good."