Find hotels in Upper Helmsley from SAR 226

"Wonderful staff and great location and so clean"

"staff were very friendly, the location was perfect and felt safe, and we liked the overall style of the hotel. However, the room we stayed in was not as impressive as it looked in the photos and felt quite basic.Considering that this is part of the Marriott group, we were surprised that there were no cotton pads in the bathroom, and slippers were also not available when we asked. These are very simple and basic amenities that we expected to find.Another issue was that there was no telephone in the room. This meant that even for something small, like asking for cotton pads, we would have had to go down four floors to reception. Because of this, we often didn’t bother asking. We also couldn’t notice whether there was an emergency button in the room, which was disappointing from both a practical and safety perspective. The duvet cover was torn, and the end of the duvet was sticking out because the opening was not properly closed. Seeing a torn duvet cover in the morning was disappointing and did not meet the standards we expected.Breakfast was also not great. The croissants and pancakes were not fresh. We arrived late, which was our fault, but the way the food was cleared away very quickly while we were still taking items was not pleasant.Overall, it felt like the hotel was trying to save on basic amenities and staff, which affected the service quality. Unfortunately, I would not recommend this hotel or stay here again."

"Comfortable, clean, good location. Breakfast really good. Helpful staff. Slightly sad pillows and parking expensive but on a par with area."

"Excellent."

"Great location. All good at hotel but being so modern , hotel lacks character of some of the nearby older hotels."

"Clean room Excellent views Leisure facilities are good Staff helpful Beauty salon amazing "

"A decent sized twin room, nice shower. Not far from city centre and ideal if arriving by train as it's next to the railway station. Disappointed that the swimming pool wasn't open."

"Lovely, clean and comfortable hotel in a perfect location. Super friendly and helpful staff. We didnt eat here because the choice of bars and restaurants close by were endless. We will definitely be back to York and Indigo will be our first choice hotel "

"Excellent location walk-able to all major sites. Staff super friendly. Breakfast great quality. Rooms clean and in very good condition."