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"The staff were absolutely lovely"

"The room is clean & the bed is comfortable. The staff have been helpful & pleasant."

"Amazing breakfast, perfect place for a sleepover after a long flight"

"I assumed I would be staying in a hotel reflective of the pictures shared, however our actual accommodation was in some of the side rooms, in a building that was definitely worse-for-wear. Most of the services that we had expected to be part of the amenities came with an extra charge - from using the gym and pool, to changing rooms because our fan was broken in the middle of a heatwave (they ended up giving us another fan for free). The staff we interacted with were nice and polite, but I got...

"Check in could be improved. Arrived to a busy pub with customers waiting for service at the bar and no designated check in desk. Several staff just walked past us with our bags and no one acknowledged we were trying to check in for several minutes. The room was okay but not as shown on our booking confirmation - it was an attic room with very steep stairs and a not very safe landing area outside the door. The bathroom had been shoehorned in under a sloping ceiling - there was no shower, just...

"Most of the beer in the bar was off. We asked for an extra fan for the room, it didn't turn up. My wife is a vegan, we asked for oatmilk in the room. That didn't arrive either. To cap it all when we left we were told that we had to pay an extra £55.00 as the price we were quoted was less than what it should have been. Won't be stopping here again."

"The room we stayed in was far too hot. Even though we had the window open, the temperature control set to 16°C and the fan on, it was very uncomfortable. We found it difficult to sleep. We also spent as short a time as possible in our room. We were disappointed with the food available. The website advertised a Market Menu, which wasn't available. Just the expensive menu in the restaurant to choose from. However the breakfast staff we very courteous and the choice of food was excellent."