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Aparthotel

NAJ TULUM

5.0 star property
Luxury aparthotel with a rooftop terrace and a 24-hour front desk

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NAJ TULUM welcomes visitors to Zama with a sun-drenched rooftop terrace offering spectacular views. Guests cool off in the shaded outdoor pool and enjoy amenities like on-site laundry. The helpful concierge arranges bike and scooter rentals for exploring.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Pool
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

Balcony view

Deluxe Room

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Apartment

Deluxe Apartment | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Luxury Penthouse

Luxury Penthouse | Egyptian cotton sheets, premium bedding, down comforters

Luxury Penthouse

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Apartment

Family Apartment | Egyptian cotton sheets, premium bedding, down comforters

Family Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
CTO YAAX, Aldea Zama Manzana 3 Lote 3, TLM Fracc Mayazama, Tulum, QROO, 77760

What's nearby

  • Jaguar Park - 5 min drive - 1.8 km
  • Hunab Lifestyle Center - 5 min drive - 2.1 km
  • Hospital de Tulum - 5 min drive - 1.8 km
  • Dos Aguas Park - 6 min drive - 1.5 km
  • Holistika Art Walk - 6 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Delicia - ‬3 min drive
  • ‪Jasmine - ‬17 min walk
  • ‪Coco Cafe - ‬17 min walk
  • ‪Guacamole Club - ‬3 min drive
  • ‪Olio - ‬3 min drive

About this property

NAJ TULUM

Luxury aparthotel with a rooftop terrace and a 24-hour front desk
An outdoor pool, a rooftop terrace, and concierge services are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Each apartment features a kitchen with a refrigerator and a stovetop, plus free WiFi and a Smart TV with digital channels. Comforts include a Select Comfort bed and Egyptian cotton sheets, and guests will also find conveniences like a dining area and a sitting area.
NAJ TULUM offers 14 air-conditioned accommodations with laptop-compatible safes and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 53-inch Smart televisions come with digital channels. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include computer monitors and printers. Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Exterior
Copal Tulum Hotel
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Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Mixer
  • Paper towels
  • Stovetop
  • Toaster

Dining

  • Champagne service

Bedrooms

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 53-inch smart TV with digital channels

Outdoor areas

  • Fully-fenced
  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer monitor
  • Printer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe at front desk

Location highlights

  • Near the ocean

Things to do

  • Bicycle rentals
  • Scooter/moped rentals
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 14 units
  • Bicycle rentals
  • Cleaning products are eco-friendly
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 15
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 15
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 15 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

NAJ TULUM Tulum
NAJ TULUM Aparthotel
NAJ TULUM Aparthotel Tulum

Frequently asked questions

Does NAJ TULUM have a pool?

Yes, this property has an outdoor pool.

Is NAJ TULUM pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at NAJ TULUM?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 15 (subject to availability).

What time is check-out at NAJ TULUM?

Check-out is at noon. Late check-out is available for USD 15 (subject to availability).

Where is NAJ TULUM located?

Located in Zama, this luxury aparthotel is 1.2 mi (1.9 km) from Jaguar Park and 2.8 mi (4.5 km) from Tulum Beach. Hunab Lifestyle Center and Dos Aguas Park are also within 2 mi (3 km).

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Reviews

NAJ TULUM Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 63 out of 82 reviews
Rating 8 - Good. 14 out of 82 reviews
Rating 6 - Okay. 2 out of 82 reviews
Rating 4 - Poor. 1 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

Reviews

10/10 Excellent

Keltie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great time, always felt safe. Raquel was wonderful!
Stayed 7 nights in Nov 2025

10/10 Excellent

Emmett

Liked: Cleanliness, amenities, property conditions & facilities, communication
Away from Tulum main st hustle and bustle. Easy 30 minute walk into town. The hotel and grounds are beautiful. Noisy street behind the building.
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful courtyard
Stayed 4 nights in Jun 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Stayed 7 nights in Feb 2025

10/10 Excellent

valerie

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
The hostess Raquel was Kind and she provided us with an upgrade to our room with a kings size bed. she stayed in contact with us and the property was cute. the pool is best at night in the day the hot sun makes it feel like a bathtub other than that everything was spot on. WILL DEFINETLY GO AGAIN!
Stayed 4 nights in Aug 2025

10/10 Excellent

Denis

Liked: Amenities, property conditions & facilities, communication
I made a mistake on a review i submitted 1 hr ago. I actually did get the VIP free internet and i was NOT downgraded. My mistake and I apologize. Note that this correction was not made after speaking with front staff. I am the one that wants to keep the review accurate and reflective of my favorable accommodation. .
Stayed 4 nights in Aug 2025

8/10 Good

Terrian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay
Stayed 6 nights in Dec 2024

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved our stay at the Naj. Braulio was very helpful with suggestions on restaurants and different places to visit. We had a beautiful and restful stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

jose

Liked: Cleanliness, amenities
One of the best places I’ve stayed at very relaxing and safe
Stayed 2 nights in Nov 2024

10/10 Excellent

Denis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Note I didnt get an upgrade because I had the top grade penthouse accomodation. The entire property is well kept and spotless. The staff work hard and it shows. Raquel the TAJ Experience Curator was superbe and kept in touch everyday to inquire if anything was needed or arrange and make happen an excursion if I wanted one. I was here to rest from a hectic life and job back home. The bed was a sleep magnet and managed to extract all the fatigue from my body. The Taj is a fabulous and unique treasure and I'm grateful to have had the privilege to stay here. NOTE...in a previous feedback I erroneously mentioned that I did not get the VIP perk and that I had been downgraded. THIS WAS A MISTAKE AND I APOLOGIZE FOR THE CONFUSION. Please extend my deepest apologies to property management.
Stayed 1 night in Oct 2025

10/10 Excellent

Asia

Liked: Cleanliness, property conditions & facilities, communication
Brauli was great! Stay was great!
Stayed 5 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel was clean and well kept. Rooms were exactly as described. Braulio was fantastic and helped make the trip special with excellent recommendations.
Stayed 4 nights in Feb 2025

10/10 Excellent

Marielle

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice stay in Tulum, near the beaches and centrum
Stayed 11 nights in May 2024

10/10 Excellent

Nathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great facilities and local tips - really made us feel welcome.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chrystal Michelle

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was clean, linens were great, bed was super comfortable. Access to variety store across street. Neighborhood is up and coming with a lot of new places, walking distance to great restaurants less about 15-20 min. Fairly quiet, except motor vehicle noise can be heard throughout night. We wanted of May so start of the off season. Would good back again!
Stayed 4 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great time at Naj Tulum. Overall high standard and beautifully decorated rooms. The terrace with the private pool was fantastic. Lastly the concierge Braulio was very helpful sharing good insights to enhance our Tulum stay and regularly checking in if he could be of assistance
Stayed 3 nights in Dec 2024

10/10 Excellent

Emily Lopez

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had an amazing stay at NAJ Tulum. The room gave off the tulum esthetics and we also had a private plunge pool. Had access to the roof top pool as well which was empty each time we went up which I loved! Braulio & Alfonso made us feel very safe and welcomed. Will definitely visit again when coming to tulum. Thanks again!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities, communication
This is a nice quiet part of Tulum yet walkable i’m close to lots of stuff. The hotel staff was really communicative through ‎WhatsApps and was very accommodating. Our room was lovely very quiet nice balcony very decent kitchen. Would come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Katyanna

Liked: Cleanliness, property conditions & facilities, communication
Incredible stay at Naj Tulum. Wouldn’t hesitate to book again and likely will do so soon.
Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the whole entire hotel experience! Very Homey! Braulio is amazing!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities, communication
First time in tulum, and Naj definitely made me want to go back!!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Fitzroy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful and welcoming. It had everything i needed.
Stayed 2 nights in May 2024

10/10 Excellent

Kaila

Liked: Cleanliness, property conditions & facilities, communication
Wonderful and peaceful
Stayed 3 nights in Apr 2024

10/10 Excellent

Faraz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property, nice aesthetics. Braulio was a wonderful host too.
Stayed 3 nights in Mar 2024

10/10 Excellent

Quentin

Liked: Cleanliness, amenities, property conditions & facilities, communication
NAJ Tulum IS the perfect place for a quiet stay and easy access to the beach / Downtown. Braulio is the man of any situation!
Stayed 6 nights in Apr 2024