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"The location of the hotel is excellent—it’s right in the heart of downtown and just a few minutes’ walk from CF Toronto Eaton Centre. The staff were friendly and helpful throughout our stay. Unfortunately, the quality and cleanliness of the rooms were disappointing. We arrived early and were accommodated in a different room before moving to the one we originally booked (for an additional fee). In the first room, particularly in the bathroom, there was noticeable wear and tear. The bathtub was in poor condition, with the finish peeling and chipping. The hotel advertises air conditioning and a coffee machine; however, the A/C only worked intermittently, and when it did, it gave off a musty, stale smell. The “coffee machine” turned out to be just a kettle with powdered coffee sticks, which was a bit misleading (though a minor issue). When we moved into our originally booked room, we experienced many of the same problems. Again, there was no actual coffee machine, and the A/C barely worked and continued to produce a musty odor. The room felt hot and humid, showed further signs of wear and tear, and the bed sheets were stained (we ended up using our own). Another thing to note is that the TVs are not smart TVs, so there are no streaming services available (Netflix, Prime, etc.). Overall, this hotel is significantly overpriced for the level of quality and cleanliness provided. The only real highlight is its location."

"Pool was cool hot tub was foamy Restaurant really slow and the food was not good"

"Cramped lobby, lots of employees, small rooms (the space between the foot of the bed and the wall is about a foot and a half, which for a mid size person is not adequate). However the bathroom is spacious with a nice large glass enclosed shower Rooms include nothing but fresh towels, clean sheets and bottled water. But no slippers, no shoe horn, nothing to wipe your shoes There was a TV set in my room that has to be watched on the diagonal because it is not facing the bed (there is no place to sit in the room but the bed) Breakfast includes many items but some of them stale of bulk supermarket quality"

"We have stayed at the Royal York whenever we are in Toronto for the last 40 years. It was always a special place and happy to see and experience that with the changes and upgrades, that its unique charm and history is respected throughout."

"Nice staff......extremely courteous "

"Very clean and professional environment "

"Room was great but the food options left a lot to be desired. Easy ride to the airport"

"Good location for my Toronto visit this time. Staff were polite and efficient - no waiting at check in or out. Hotel is a bit dated but clean and a good place to stay."

"The Cambridge Suites is always our first choice when we stay in Toronto. The staff is super friendly and accommodating, rooms are clean and spacious, location is great. Easy parking that accommodates our van height. "