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"We had a great stay at the Hampton Inn & Suites Cleveland/Independence. The staff was very friendly and welcoming throughout our visit. The front desk team, especially Michelle, was especially helpful and accommodating, going out of their way to assist with our needs. Our room was clean, comfortable, and well maintained. The hotel also offers great free parking, which made our stay even more convenient. Overall, excellent customer service, a clean room, and a hassle-free experience. We would...

"The room was clean and from what I saw the hotel was too. The parking lot had a lot of cigatette butts. The shower was lacking with the water pressure. There was no clock in the room or instructions as to using the wifi. The other occupants were very noisy during the night and in the morning. Very thin walls. Saturday night there was some kind of issue as quite a few police cars came but don't know what that was about. We won't go back there."

"Our stay started out not so well. We were quick check in (a plus), staying g Friday thru Sunday, but, when we got to our room, the air did NOT work nor dis the safe. My husband went down to the desk and told them and he was told someone would be there shortly. Indeed he was there in 5-10 minutes. He tried to fix both the air and the safe and no luck with either one. He said we will get you a other room. He went down to the front desk told them the issue and came back with 2 new room keys and we...

"رائع جدا"

"It is a mirage. From the exterior and lobby all looks well, but enter the elevator and floor hallway, and the truth is revealed. We weren't complaining once we entered are room, but once again that too was a mirage hiding sheets with what droppings and stains. They had obviously not been changed. When we inquired at the front desk for housekeeping, there wasn't a direct number, we were told we could come to the front desk to pick up the sheets and change them ourselves. It was late, my children...

"I lost my Driver's License and had 2 other forms of ID however the manager wouldn't accept them and kept stating that he had problems before and wouldn't let me check in. I had to call in law enforcement to verify my ID and the manager was still hesitant to check me in . However in the end he finally allowed me to check on after 2 hrs and when I finally got to the room the TV had no remote or microwave the coffee pot did not work and the refrigerator was barely cold and missing the knob to...

"Great stay"

"Very clean, modern decor. All staff was kind and friendly. Would stay again"

"Nice, quiet, clean and spacious rooms. Perfect for a layover."