"Upon checking in was greeted by an unfriendly team member who was not welcoming. There is no lift in this hotel so we had to take our luggage down stairs and then upstairs which was horribly inconvenient. The room was ok but with no air conditioning it was much hotter inside than it was outside. There was a fan in the room that could have been turned on for us but wasn’t. There was only one towel in the bathroom, so my husband and I had to share as when we realized it was too late to request...

"Very friendly staff, our room was spacious and clean. It was an accessible room and the bathroom had plenty of handrails, just one problem the bath was too steep and high too get into for someone with accessibility issues. A walk In shower would have been more accessible. Breakfast was great. I had to go back for extra sausage lol"

"It’s a premier inn Self check in seemed ok a bit impersonal On arrival we were early and no power in hotel but all good we returned later It’s on a courtyard shared with sainsbury Penrith itself isn’t very inviting but the hotel is ok"

"Staff were perfect as usual, room was clean, shower was perfect "