Find hotels near Stratton Mountain Golf Course, South Londonderry from SAR 392

"Had trouble getting in touch with the host and ended up spending the first hour of our weekend stay on the phone with customer service trying to get in touch. Host texted directly about 6 hours later. I was very disappointed with the towel situation. There were two towels, one per person, that smelled like mildew available for us to use for the shower, jacuzzi, and sauna to sweat on. I put the towels on the bed before I realized they smelled of mildew, and so the scent lingered on the bed. Each time I touched the towel my hands smelled of it too. When I asked the host of four more towels, we received two brand new towels with the tags still on. I guess I’ll take 2/4 requested towels unwashed over the mildew ones, I thought. The floor towels for the entryways were also gross, and there was no towel for the shower area. The fitted sheet was so old and pilled, I could read the words on the bare mattress through them. Disgusting. Shower tile/grout needs a scrub. Shower head sprayed in all directions probably from calcium buildup, so there was no way to keep your hair dry. Cabin was dusty, it needs a deep good clean. Lastly, the jacuzzi has lots of instructions on how to keep the water oil-free (showering before and proper attire) but no actual directions on how to operate the machine. There was a note about turning down the jacuzzi when not in use, but no mention on how long it takes to turn it back up…so we didn’t even get to use it on our last night. "

"The good: The house itself is very nice and was very clean. The kitchen was new with new appliances, bathrooms were modern and clean. Living room furnishings were comfortable. Mattresses were comfortable with soft linens.The bad: The front stairs were not shoveled when we arrived which was mildly annoying. But the biggest issue is that the heat was completely off when we arrived and the house was frigid. We could not figure out why the mini splits were not working, and the management company was not helpful when I reached out. We were able to turn on the furnace and the house slowly warmed up, but it took about two hours for the house to come up to a comfortable temperature. When we finally were able to put our kids to bed after the house warmed up, we realized that one of the twin beds was completely unstable; it looked like an ikea bed that was never put together correctly. We had to remove the mattress from the bed and put it on the floor. The messaging with vacasa seemed to be a bot, and none of our complaints were met with any real response beyond “we will alert the local team”. After this experience I’m not eager to rent another vacasa managed property. Problems will come up and generally my family is not nitpicky (I’ve never written a negative review on vrbo), but the lack of helpful response or follow through from vacasa was pretty off putting. "

"Lovely stay near Magic Mountain. "

"Host contacted me 3 hours before check in to let me know that they were having an issue with frozen pipes and that we could still stay at the property, but we would be able to use the bathroom in there mudroom. I paid almost double the price of a usual stay because it was a Sunday holiday and was unable to use toilet, bath, shower, sink. Still had access to the hot tub, but it was dirty. Sauna on propertywas not warm at all. When asked for partial refund due to the inconvience, host did not reply despite multiple attempts. Was so disappointed with the stay. "

"House was great we had a wonderful time. Maybe put a TV of some sorts missed some Olympics but was fine"

"Easy entry and communication. House was clean, quiet and spacious. Our family loved our stay."

"The house was great and near the mountain! "

"Stay is very cozy and rustic. Be prepared for house to be cold when you show up. Host is very responsive and accommodating."

"Host not very responsive. Bedding unsanitary - bugs, hair and what looked like dried blood on the pillow Appliances not working "