Stöbnitz Vacations

"Das erhaltene Zimmer entsprach nicht der gebuchten Kategorie. Gebucht wurde ein Zimmer mit großem Wasserbett, zugeteilt wurde ein kleineres Zimmer mit 2 normalen Einzelbetten. Ich hatte nicht das Gefühl, dass meine Einwände jemanden sonderlich interessiert hätten. Das einzige Zugeständnis bestand darin, dass mir die Betten zusammengeschoben wurden. Der Preisunterschied wurde mir natürlich nicht erstattet. Die Möbel sind schon deutlich in die Jahre gekommen, eine Tür hatte in der Duschkabine...

"We fell foul of poor customer service from both Expedia and the hotel. We booked one night at the start of May to attend the final of the Europa Conference league final. Within an hour we cancelled as got a flight, ticket and hotel deal via the football club. I dealt with Chatbot who said they'd contact the hotel. Expedia admitted this did not happen. So when a few weeks before I started to get emails welcoming me to my forthcoming stay I was in contact with them again. Told no refund available...

"The mattress had no firmness or stability. The mattress was more of a soft foam pad. We both “rolled” into the bed center. Sleeping in a car seat may have a better option. "

"it is a very nicely remodeled estate. i stayed in a small apartment on the top floor. it is modern, comfortable, had all amenities i needed and could even jog around in the grounds of the estate "

"We have to open the window because room got very hot, just to find out there was a stair outside the window were anyone can get inside our room in the middle of the night, also room was very basic, old tv, carpet and nothing else. Otherwise it was a great location next to the train station, pharmacy, supermarket and other stores. Breakfast was great quality."