"It seems like they are really trying. The lobby staff were so warm and welcoming and the room was nice but the bathroom was really not clean. I appreciated the key to get into the room so there aren't random people with access to the room. Everything was as expected for this hotel except the bathroom and shower."

"Nothing unique and horrible at cancelation, haven't stayed here since April 2026. Staff manager, she is very rude most days."

"I booked a jacuzzi room but was not advised they were not pet friendly until I arrived. I was transferred to a ground floor room. The floors were very dirty and the door didn’t shut completely. There was less than half a roll of toilet paper, no tissue and the blankets smelled musty. I was really disappointed."

"The staff was so nice but the rooms are VERY run down. We practically had to pull the shower off the wall to turn it on. The rooms smell like the cigarette trash cans (located right outside our room) and you can hear everything outside your room. For 200 plus dollars a night, it was very disappointing. It was our first time up to Hershey, so if we go back we will look at other properties."

"I could not stay here and ended up leaving that same day. When I arrived, I realized it was not what I expected. The lobby was very clean, and that is the one positive thing I can say. I had reserved a room with two queen beds, but when I finally got into the room, there was only one queen bed, and the room had a strange smell. When I went to ask about my reservation, I was told that was the only room they had available and that it was what showed in their system. Unfortunately, my experience...