"It seems like they are really trying. The lobby staff were so warm and welcoming and the room was nice but the bathroom was really not clean. I appreciated the key to get into the room so there aren't random people with access to the room. Everything was as expected for this hotel except the bathroom and shower."

"Clean room. Most of the staff was friendly. I had to ask to have housekeeping do my room. Only done 1 time in 5 days."

"It was a nice hotel! Clean and friendly staff. The man who checked me in rapidly helped me with my tv!!! The bed was comfy. The only thing it didn't feature that I needed was charging ports for my phone. "

"The staff was so nice but the rooms are VERY run down. We practically had to pull the shower off the wall to turn it on. The rooms smell like the cigarette trash cans (located right outside our room) and you can hear everything outside your room. For 200 plus dollars a night, it was very disappointing. It was our first time up to Hershey, so if we go back we will look at other properties."

"This was the worst-maintained property I've ever stayed at, yet it was ridiculously expensive for a motel, twice what I usually pay."