Find all hotels by Okura Hotels & Resorts in Springfield, MA

"yes the room was spotless and staff was very courteous"

"The room was immaculate. Very cozy and comfortable. The mattress was ok but I’m picky about what I sleep on. It could’ve been a little more structured, it seemed kind of old and uneven. "

"Front Desk Agents were extremely welcoming "

"The room was clean and the staff was friendly. Shuttle was on time. "

"We have stayed at this hotel multiple times. It is a very convenient location, it is always kept very clean, and it is a very good value noting also the exceptional complimentary breakfast. This trip stood out in that the customer service provided at the front desk was above and beyond to make our stay even better. Donna at the front desk went out of her way to correct a booking problem with our room and her kindness and friendliness made us feel both welcome and appreciated as guests. She provided exceptional customer service that is uncommon to find nowadays and she did it cheerfully despite the challeges brought about by a holiday weekend."

"The property was fine."

"Very pleasant last minute stay. Quick and easy check-in and the whole facility was clean and comfortable."

"Perfect for waiting on a delayed flight "

"Ok"