Find Hotel with a Concierge in Spring Valley, CA

"The room was very stale smelling when we first entered. As if it had been cleaned, but days or weeks before we inhabited it. It made us feel like the room was dirty. The shower head’s pressure was terrible, it shot toward one specific spot so that we had to shower right up against the wall to avoid our faces and hair getting soaked. Maintenance was called, but nothing had changed. Requested a new room, but they were “booked” up. The ventilation in the room was also non existent: Literally everything in the room was damp once the shower was used. I’m surprised not everything in the room had mildew or mold (though it’s probably been painted over.) They don’t have free breakfast nor have they properly fixed this false advertising on third party websites. Their location is very close to fun things to do in San Diego, but the uncleanliness of the room turned us off from even relaxing or wanting to sleep in the room. We slept on top of the comforter with a blanket we purchased from Walmart. We will never stay at this location or possibly any “seaside” Best Western again. Trust this review and not all the ones claiming the rooms were so clean and orderly, that’s what gipped me into booking with Best Western."

"I called after I booked this hotel. I was told I could check in early. When I arrived I could not check in early “there were no rooms available” I planned massages a tiki boat. We had no where to shower after covered in oil from the massage and had to go on the tiki boat like that. I wish you all would clearly state that ITS POSSIBLE a room may be available. Don’t assure the people we would be able to check in early."

"Always love staying here. Pool is huge and heated and plenty of parking as well as clean rooms"

"Clean room, nice staff, quick wifi and super cold ac"

"Pools are small and not enough chairs to relax "

"Outstanding place !!"

"Great resort in a perfect location. The sunsets were spectacular, the amenities were excellent, and the staff was incredibly friendly and welcoming. Highly recommend!"

"Pros: great location and stunning bay views. Staff were polite. Noise from other guests was dealt with promptly. The coffee machine was handy. Cons: the rooms desperately need updating. Half of the things in the room were broken. The hotel advertises a kitchenette but there’s absolutely nothing this would allow you to cook meals (no pots, cutlery, plates, etc), only a microwave. Room gets cleaned every 3 days."

"Staff was nice enough but if you order room service be prepared the tray will be with you the rest of your trip I asked 5 times before it was removed "