Find all hotels by Marriott Hotels & Resorts in Spring, TX from SAR 455

"The staff was always hiding somewhere. There were always people hanging out in the front of the hotel that I don’t think actually stayed there. We had a homeless person followed us all the way up to our floor because the front desk was never there. The bathroom was moldy and the floors were dirty. Not really want I expected for a 4 star hotel."

"good clean room"

"Hotel was very clean, but rooms and hotel could use some updating. Location was perfect for all the things we had planned. Staff and food were amazing!!!! Would definitely return just based off of the care provided by the staff. "

"Clean, updated, and spacious rooms. This one is a winner. I’ll be back next time I’m in Houston."

"Breakfast offered a wide variety of self-serve foods and a good number of options. Rooms were clean. Super close to centralized airport rental car agency, airport, and freeways to enter or leave Houston area."

"Long check in, room keys disabled for entire hotel had to get into long line to go to front desk so they can Sen someone so I can get into my room"

"Very good restaurant and bar. Perfect location "

"Very clean and new. Extra large suites with living room and kitchen. Great value!"

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."