"needs to be refurbished"

"The resort is gorgeous, I paid for a heated pool and it never got even warm. It was a little hard to communicate with the maintenance people because they kept coming to try and fix the heater in the pool and couldn’t get it to work and they didn’t speak English.The entire 5 days my pool was cold. I also got a late check out and was charged an additional day of parking because I drove off the resort after check out time. I already paid 147 dollars for parking and they hit me with another 36...