"The room and location were fine. The lady at check-in was a touch grouchy - but it was late-ish (10pm)."

"I will never stay at a one of these properties again. The room was fine but the staff at reception was rude and unhelpful. It was booked prepaid with Hotels.com to which they said it was not prepaid even after showing the receipt to her. We chose to have diner there as we were tired. At least 1/3 of the tables were covered in dirty dishes. We eventually were able to flag a server down to give our order for food and drinks. Food arrived which was actually well done but never got our drinks even...

"good location and room. Staff doing their best under difficult circumstances. Premier inn takes money for late check out and early check-in for the same room."